Technology Support Services
Welcome to the Technology Support Services (TSS) department!
Zoom: to learn more about it, visit the AV page
Microsoft Office & Adobe Creative Cloud visit the Technology page
Faculty and Staff Only: Online/Remote Technology Support:
For technology-related requests, please continue to submit work orders/tickets via the ServiceDesk, email email@example.com, or call 951-222-8388. Tickets will be routed to the appropriate department for service (i.e. many services are provided by District IT, while others from MVC TSS). Following this established process district-wide, makes sure you will receive faster service. Once your request gets received, someone will contact you via email; please check your email often.
For Canvas/Online Classes, go to the Distance Education site
Technology Support Services (TSS) supports the mission of the College and the success of our students by providing useful information in a timely manner, providing technical support to all users, and by meeting the needs of the learning process in regards to the usage of technical resources. It also supports all academic programs, administrative departments, and student services by enhancing technology and its usage. TSS strives to provide a seamless solution to the latest innovative technologies in order to support the diverse learning environments.
Currently, the TSS department houses the following groups:
|FOR TECHNICAL SUPPORT, SUBMIT A NEW REQUEST:|
|Submit an Order||Go to ServiceDesk (formerly known as Footprints)||Send a Request|
As of June 2019, the Helpdesk runs on a new platform called ServiceDesk*, formerly known as FootPrints. Users can log in to the new system by using their email address and password.
The Helpdesk answers service calls, routes service tickets to appropriate support teams, and monitors quality of service. It can also provide guidance on how to submit requests.
Any staff or faculty member can submit their own Helpdesk requests/tickets by going to the ServiceDesk* (this is the preferred method). You can also contact the district Helpdesk at firstname.lastname@example.org or at (951) 222-8388.
RCCD Single Sign-On (SSO)
A Single Sign-On portal is a site of access control to multiple independent systems. Users can log in with a single username and password to gain access to other systems. RCCD's SSO allow employees to access sites such as email, 25Live, electronic forms, and others. Users are required to do an one-time registration to gain access to these applications. To learn more about this system, or to learn how to reset/change your password, visit the SSO/Reset/Change Password page. Or to get started, follow the link below:
25Live (Room Reservations)
We use the 25Live system to allow users to make room reservations for events such as meetings, workshops, etc. Users are allowed to access the system through the RCCD Single Sign-On (SSO) Portal. To get started, access 25Live.
Free and Discounted Software
The California Community Colleges Chancellor's Office offers FREE resources to all faculty, staff, and students. Additionally, numerous vendors and services have reduced education pricing. View the technology discounts page for a comprehensive list of software, hardware, and other services available at free or discounted prices.
- Email System (Microsoft Office 365)
- Free and discounted software, hardware, and services for faculty, staff, and students
- How to use Adobe Creative Cloud on campus
- How to use a document camera (aka Elmo)
- Centralized location for Technology resources, initiatives, and tools available to students, faculty and staff
- MVC Technology Plan
|Phone Number: (951) 571-6200 New|
Julio Cuz, Technology Support Services Manager
|To request technical support and resources, select the appropriate group above|